Careers
Aftersales Manager for Motorcycles
Crossroad Asia
OMR Group is a business system of companies dedicated to the automotive industry, insurance, leasing, fleet management and real estate.
Every day a team of top business experts joins forces to give our clients elegant solutions for an easier life and business. Premium products and services, delivered with full commitment to our clients’ enjoyment, are the daily mission of OMR Group.
Crossroad Asia, a member of OMR Group and a regional exclusive distributor of car and motorcycle brands, is looking, in line with its business goals and further development, for a new colleague who will bring experience, knowledge and a passion for motorcycles to the development of its aftersales segment.
Responsibilities
- Organising and managing spare-parts logistics and warehousing
- Planning and optimising spare-parts stock levels to meet market demand
- Selling spare parts
- Communicating with the principal on all aftersales activities
- Monitoring the profitability and quality of the service network and coordinating the dealers’ aftersales activities
- Managing the approval of warranty claims, with monitoring and control of warranty spending
- Supporting customer care in resolving complaints and claims
- Keeping technical-support activities in line with the applicable regulations and the principal’s recommendations
- Improving customer satisfaction and loyalty
What you need
- Experience in the sale and logistics of spare parts (experience with motorcycles is an advantage)
- Knowledge of English
- Organisational, analytical and communication skills
What you can expect
- Long-term cooperation
- A permanent employment contract
- Training and opportunities for advancement
- A professional working environment
- Competitive pay
If you recognise yourself in this description, send us your CV and take the chance to strengthen the OMR team.
We look forward to hearing from you!